Frequently Asked Questions
If you have a question that isn't covered below, or perhaps you have a query specific to your own payroll needs, please don't hesitate to contact us - we're always happy to have a friendly chat and help in any way we can.
Q. Who can use Quill?
A. The company provides services to individuals who employ personal assistants for care and/or use care agencies. We also provide these services to charities or other similar community organisations. Our payment services and funding administration only relate to payroll and payments. We do not manage personal funds or use the funding as a form of investment.
Q. How does it work?
A. Each of our clients has different needs and requirements, so we tailor our services to each individual. Please email or call us to discuss how we can best help your own individual needs.. You can also see our services section for more general information.
Q. What does it cost?
A. Our basic payroll only service starts from £125 per year (equivalent to £2.40 per week). In most cases, our fees are included in any provision of funding, so there is no direct cost to the service user. Where the client requires us to undertake work which is outwith our standard service, we would advise of any fee beforehand, and make it known that the client may incur a direct charge. In accordance with our not-for-profit status, we restrict all fees as much as possible.
Q. Who do I speak to about..
a) getting a Direct Payment or Self Directed support package?
You will need to contact your social worker (or Local Authority Social Work department if you don’t have one).
b) Quill managing my payroll?
Call us on 01337 827017 or contact us and we will be happy to help you.
Q. I have a business. Can you do my payroll?
A. We do not currently provide payroll services to businesses and companies, unless they fit into the charitable/not-for-profit remit of our company.
If you have a question that isn't covered below, or perhaps you have a query specific to your own payroll needs, please don't hesitate to contact us - we're always happy to have a friendly chat and help in any way we can.
Q. Who can use Quill?
A. The company provides services to individuals who employ personal assistants for care and/or use care agencies. We also provide these services to charities or other similar community organisations. Our payment services and funding administration only relate to payroll and payments. We do not manage personal funds or use the funding as a form of investment.
Q. How does it work?
A. Each of our clients has different needs and requirements, so we tailor our services to each individual. Please email or call us to discuss how we can best help your own individual needs.. You can also see our services section for more general information.
Q. What does it cost?
A. Our basic payroll only service starts from £125 per year (equivalent to £2.40 per week). In most cases, our fees are included in any provision of funding, so there is no direct cost to the service user. Where the client requires us to undertake work which is outwith our standard service, we would advise of any fee beforehand, and make it known that the client may incur a direct charge. In accordance with our not-for-profit status, we restrict all fees as much as possible.
Q. Who do I speak to about..
a) getting a Direct Payment or Self Directed support package?
You will need to contact your social worker (or Local Authority Social Work department if you don’t have one).
b) Quill managing my payroll?
Call us on 01337 827017 or contact us and we will be happy to help you.
Q. I have a business. Can you do my payroll?
A. We do not currently provide payroll services to businesses and companies, unless they fit into the charitable/not-for-profit remit of our company.